Privacy Policy



Personal data is information that identifies you, such as, email, PIN, postal addresses, etc. HŽ Putnički prijevoz does not collect your personal information unless you explicitly provide them (e.g. when you subscribe to an electronic newsletter, participate in polls, purchase a ticket and the like.) and consent to their use.

HŽ Putnički prijevoz stores, uses or transmits your personal information only in accordance with your consent to the extent necessary in each specific case, for example, in order to answer your questions and concerns and to meet your requirements.

Therefore HŽ Putnički prijevoz sometimes has to transfer personal data to other parties, which are required to process the same according to the instructions set by HŽ Putnički prijevoz and pursuant to this notice on data protection. HŽ Putnički prijevoz is not getting information about the numbers of your credit card.

Any other transfer of your personal data, e.g. when registering on the website, requires your explicit prior consent.



If you give your explicit consent to the use of your personal data for advertising and marketing purposes, your personal data will be stored and continuously used for such purposes, for example, for sending newsletters via email or other communication channel to which you agreed. HŽ Putnički prijevoz may use your information to create and maintain a user profile in order to provide you with advertising and promotional materials. Your data, if necessary, will be used to analyse and improve the efficiency of Internet services, advertising, marketing, market research and sales.



In whole or in part, you can withdraw consent to the use of personal data at any time with future effect. Your data will be deleted after receipt of the request for withdrawal.

A request for withdrawal of consent can be sent to email addresses informacije@hzpp.hr  and reklamacije@hzpp.hr or to the following address: HŽ Putnički prijevoz, Strojarska cesta 11, 10000 Zagreb



At your request HŽ Putnički prijevoz will promptly notify you about the information collected during your visit to the website of HŽ Putnički prijevoz. The requests can be sent to email addresses informacije@hzpp.hr  and reklamacije@hzpp.hr or to the following address: HŽ Putnički prijevoz, Strojarska cesta 11, 10000 Zagreb.



By accessing the website of HŽ Putnički prijevoz, general information unrelated to your personality are automatically collected, such as, the name of the Internet service provider, the website you visited before ours, the date and time of your visit, operating system and version of browser you are using.

These data are collected and analysed anonymously. They are used exclusively to improve the attractiveness, content and functionality of the website. The data is not further processed, nor transmitted to third parties.



Cookies are used in order to facilitate the use of the website of HŽ Putnički prijevoz. Cookies are small information units that are stored on your computer's hard drive by your browser when you visit a website. Cookies are used to gain a better understanding how to use the website and help to determine for example whether you have visited website before, or you are a new visitor. Cookies are not used to store personal data or other identification data collected. If you do not wish to receive cookies, you can setup your browser so as to block all cookies, delete existing cookies from your computer's hard disk drive or issue a warning before any new cookie is downloaded.



This website uses Google Analytics, a web analysis service provided by the company Google Inc. (hereinafter referred to as Google). Google Analytics uses a specific form of cookies, i.e. a text file that is stored on your computer and allows an analysis of your use of the website. The information generated by the cookie regarding your use of this website is normally transferred to a Google server in the USA and stored there. On this website Google Analytics has been extended by the code "gat._anonymizeIp();" in order to ensure anonymous recording of IP addresses (so-called IP masking). As IP anonymization is enabled on this website, Google has truncated your IP address within EU member states or other states party to the Agreement on the European Economic Area. As IP anonymization is enabled on this website, e signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Google uses this information on behalf of HŽ Putnički prijevoz to analyse your use of the website, to compile reports about website activity and to provide additional services relating to website and internet usage related to the use of websites and the Internet for the website operator. The IP address transmitted to Google Analytics by your browser is not consolidated with other data by Google. You can prevent storage of cookies by appropriately setting your browser software. You can also prevent Google from recording data generated by cookies relating to your use of this website (including your IP address) and from processing such data by downloading and installing the browser plugin that is available from the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

More information about the terms of use and data protection can be found on http://www.google.com/intl/en/policies/privacy/. HŽ Putnički prijevoz also uses Google Analytics to analyse data from AdWords and the DoubleClick for statistical purposes. If you do not agree with this, you can deactivate this setting via the Ads Preferences Manager (http://www.google.com/settings/ads/onweb/?hl=en .)



HŽ Putnički prijevoz has undertaken technical and organizational measures to ensure that your data is protected from loss, modification, theft or access by unauthorized third parties.



At any time and without prior notice HŽ Putnički prijevoz may change or update parts of this Privacy Notice. It is necessary to regularly check these Rules in order to be familiar with their changes or updates. The exact date of validity of the Privacy Policy is indicated on the document.

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