New ticketing system

Date: 2/6/2014 11:00:00 AM
HŽ Putnički prijevoz invests HRK 43.3 million in new ticketing system

HŽ Putnički prijevoz will implement a new integrated ticketing and booking system within 18 months. The Management of the company HŽ Putnički prijevoz has signed a contract with a selected community of bidders, which involves the company Scheidt & Bachmann GmbH from Germany, KING ICT d.o.o.from Zagreb and Četrta pot d.o.o. from Slovenia. The investment is worth HRK 43.3 million and includes an expert supervision.

New system involves implementation of the central ticketing system maintaining online ticketing 24/7 via Internet portal of the company HŽ Putnički prijevoz and smartphone application, which the users will be able to install on their cell phones free of charge.

Ticketing via free standing vending machines is being introduced. Free standing vending machines are cash-free vending machines where users will be able to buy tickets with credit cards at any time. Four free standing vending machines will be placed at Zagreb Glavni kolodvor. One free standing vending machine will be placed at railway stations in Split, Osijek, Vinkovci, Rijeka, Varaždin and Slavonski Brod. With regard to free standing vending machines, an additional network upgrading to other points of sale is planned.

New ticketing channel will be implemented by train guards who will use 580 mobile terminals for ticket control and ticketing on board.

In addition, a modernization in terms of the existing method of ticketing via free standing terminals at ticket offices will be implemented. It involves 222 terminals, which will be placed at official points of sale (railway stations and stops).

150,000 smart cards will be introduced. They will replace the existing paperboard tickets, which are valid either for a month, several months or for the entire year. In addition, smart cards will be used for purchasing individual cards as prepaid cards, by means of which the customers will be able to buy tickets at ticket offices, via vending machines or from train guards.

The issuing concept in terms of tickets used up until now does not comply with market trends and requirements. Currently, there are 196 points of sale of the company HŽ Putnički prijevoz. At 150 points of sale, tickets are sold via free standing terminals, whereas tickets are issued manually at the remaining points of sale. Payment by credit cards is possible at half the points of sale at the moment.

New system involves ticketing and reservation of tickets in domestic and international passenger transport by issuing electronic ticket solely. Besides collecting different data, which are important to the business of the company, the objective of the company HŽ Putnički prijevoz is to increase revenue by upgrading the level of the quality of the service using several modes of payment, by making it possible for the customers to buy tickets 24/7, by offering new tariff models, by reducing time required to issue tickets and by business process automation.