HŽPP
Search

F.A.Q.

Find answers to Your questions
Do I need to print out my e-ticket?

You can either present the purchased e-ticket on your smartphone to the conductor or print it out.

When can I purchase an e-ticket?

You can purchase an e-ticket any time before the departure of the train according to the timetable.

What ticket types are available at a discount?

Discounted e-tickets are available for the following categories: children (6-12 years old), students, young people (12-26 years old), pensioners or the elderly. To obtain a discount on any other basis, you must buy a ticket at the cash register.

Do I have to present the card by which I earn the right to a discount?

The conductor has the right to ask you to present HŽ Putnički prijevoz card according to which you are entitled to a discount or, in the case of a discount for children aged 6 to 12, the conductor may ask you to present the child’s health insurance card or other document confirming the child’s age.

Which credit cards can I use to pay?

Payment can be made by American Express, MasterCard, Visa, Diners and Maestro.

How many e-tickets can be purchased in a single transaction?

When you are purchasing your ticket online at www.hzpp.hr, you can buy a maximum of 6 tickets. If you are purchasing your e-ticket via smartphone application, you can buy only one ticket.

Can I buy an e-ticket for international destinations?

Via www.hzpp.hr and smartphone applications you can purchase tickets only for travel within Croatia.

Can I get a refund if I cancel my journey?

E-tickets cannot be returned or replaced.

Can I break my journey on e-ticket?

Interruption of a journey is not possible.

What if I cannot log in to My HŽPP?

Make sure you have entered the correct email and password when signing in. After signing in, check if you have opened the link delivered to your email address, confirming the opening of your user account.  

If the above data is correct and the link is opened, use the ‘Forgotten password’ option. When you receive an email with a reset link, change the password and sign in again.

What if I do not receive email confirmation of registration?

Make sure you entered your email address and password correctly. Check your folders Junk mail, Clutter and Promotions.  

There is a red exclamation mark next to some trains in a timetable display. What does that mean?

It implies that it is not possible to reserve seats on that train.

What if the time for payment has elapsed?

You have 5 minutes to enter your credit card data into PayWay system. After that a warning about the expiration of the time allocated for the purchase will appear on your screen.

What should I do if I have received a confirmation of a charge on my credit card but not the ticket?

Call the Contact Centre of HŽ Putnički prijevoz on the phone number +385 1 3782 583 or send an email to informacije@hzpp.hr  or reklamacije@hzpp.hr

Where can I find terms and conditions of e-ticket sales?

Terms and conditions of sale are published at www.hzpp.hr 

Is it possible to board a train with my bicycle?

HŽ Passenger transport offers the opportunity to transport bicycles:

  • in all trains as luggage: bicycles are assembled and packaged so they can be stored in the passenger's section or in a specially designated area for luggage.
  • in certain trains which have a coach with a designated area for storing bicycles (10 bicycles).

    Bicycles can be transported in the following trains:

     

    Bicycle transportation in domestic rail traffic:

Zagreb GK - Sisak - Sunja – Volinja → Zagreb GK
Train Route
397 Zagreb GK (09.10) - Volinja (10.52) daily
5100 Sisak Caprag (04.19) – Zagreb GK (05.14) workdays from Monday to Saturday
5102 Sunja (04.56) - Sisak Caprag (05.23) workdays from Monday to Saturday
5102 Sisak Caprag (05.24) – Zagreb GK (06.19) Saturdays, Sundays and holidays
5103 Zagreb GK (05.44) - Sisak (06.46)   workdays from Monday to Saturday
5103 Sisak (06.48) - Volinja (08.48)  workdays from Monday to Friday
5105 Zagreb GK (07.49) – Sisak Caprag (08.44) workdays from Monday to Friday
5106 Sisak Caprag (10.31) – Zagreb GK (11.26) workdays from Monday to Saturday
5107 Zagreb GK (12.25) – Sisak Caprag (13.20) workdays from Monday to Friday
5108 Sisak Caprag (14.11) – Zagreb GK (15.10) workdays from Monday to Friday
5109 Zagreb GK (13.54) – Volinja (15.46) Saturdays, Sundays and holidays
5110 Sisak Caprag (15.13) – Zagreb GK (16.17) daily
5111 Zagreb GK (14.53) – Sisak Caprag (15.52) workdays from Monday to Friday
5112 Sisak Caprag (16.06) – Zagreb GK (17.04) workdays from Monday to Friday
5113 Zagreb GK (15.44) – Sisak (16.35) Saturdays, Sundays and holidays
5113 Sisak (16.37) – Volinja (17.48) daily
5114 Volinja (15.56) – Zagreb GK (17.52) Saturdays, Sundays and holidays
5116 Sisak Caprag (17.58) – Zagreb GK (18.58) workdays from Monday to Friday
5117 Zagreb GK (17.55) – Sunja (19.25)  workdays from Monday to Friday
5119 Zagreb GK (19.00) – Sunja (20.31) Saturdays, Sundays and holidays
5119 Sunja (20.32) - Volinja (20.59) workdays from Monday to Friday
5120 Volinja (19.07) – Zagreb GK (20.58) daily
5121 Zagreb GK (19.54) – Sisak Caprag (20.53) daily
5122 Sunja (20.49) – Zagreb GK (22.12) daily
5123 Zagreb GK (21.08) – Sisak Caprag (22.07) workdays from Monday to Friday
5125 Zagreb GK (22.51) – Sunja (00.14)  daily
5300 Volinja (11.07) – Sisak (13.27) workdays from Monday to Friday
5301 Sisak (03.40) – Sunja (04.14) workdays from Monday to Saturday

Zagreb GK – Novska - (Sisak)  → Zagreb GK
train route
5000 Novska (04.38) – Sisak (08.13) - Zagreb GK (07.12) Saturdays, Sundays and holidays
5001 Zagreb GK (06.33) – Sisak (07.36) - Novska (09.21) daily
5004 Novska (10.34) – Sisak (12.21) - Zagreb GK (13.14) Saturdays, Sundays and holidays
2103 Zagreb GK (13.41) - Novska (16.05) Saturdays
2104 Novska (05.01) – Zagreb GK (07.20) Sundays and holidays
2110 Novska (19.51) – Zagreb GK (22.14) workdays from Monday to Friday
2111 Zagreb GK (22.00) - Novska (00.11) Sundays and holidays
2113 Zagreb GK (22.58) - Novska (01.05) daily
2010 Novska (06.13) – Zagreb GK (08.29) Saturdays

Zagreb GK – Novska - Vinkovci - Tovarnik →  Zagreb GK
train route
210 Vinkovci (09.00) - Zagreb GK (12.24) - (Villach Hbf. (17.09)) (vagon za prijev. bicikala) daily from 22.IV.-10.X.2017.
211  (Villach Hbf. (21.07)) - Zagreb GK (17.42) - Vinkovci (12.53) (vagon za prijev. bicikala) daily from 21.IV.-09.X.2017. 
741 Zagreb GK (06.14) - Vinkovci (09.43) (vagon za prijev. bicikala) daily
743 Zagreb GK (13.07) - Vinkovci (16.48) (vagon za prijev. bicikala) workdays from Monday to Saturday
744 Vinkovci (07.35) - Zagreb GK (10.55) (vagon za prijev. bicikala)) workdays from Monday to Saturday
746 Vinkovci (12.04) - Zagreb GK (15.25) (vagon za prijev. bicikala) daily
747 Zagreb GK (21.38) - Vinkovci (01.28) (vagon za prijev. bicikala) daily
748 Vinkovci (17.05) - Zagreb GK (21.09) (vagon za prijev. bicikala) daily
2012 Tovarnik (06.08) – Vinkovci (06.38) workdays from Monday to Friday
2012  Vinkovci (06.42) - Zagreb GK (11.33) daily
2013 Zagreb GK (09.50) - Vinkovci (15.10) Saturdays
2017 Zagreb GK (14.42) – Vinkovci (19.21) daily
2017 Vinkovci (19.23) – Tovarnik (19.55) workdays from Monday to Friday
2018 Vinkovci (11.36) - Zagreb GK (17.31) Saturdays, Sundays and holidays
2019 Zagreb GK (15.42) - Vinkovci (20.26) workdays from Monday to Friday
2022 Tovarnik (15.00) – Vinkovci (15.42) - Zagreb GK (20.40) workdays from Monday to Friday
2510 Vinkovci (20.10) - Novska (23.51) workdays from Monday to Friday
2511 Novska (11.12) – Tovarnik (14.06) workdays from Monday to Friday
2551 Vinkovci (05.10)  – Tovarnik (05.42) workdays from Monday to Friday

Zagreb GK – Križevci – Koprivnica  → Zagreb GK
train route
971 Zagreb GK (18.45) – Koprivnica (20.14) daily
980 Koprivnica (04.44) - Zagreb GK (06.27) Saturdays, Sundays and holidays
2200 Koprivnica (04.08) – Zagreb GK (05.36) workdays from Monday to Friday
2201 Zagreb GK (05.06) – Koprivnica (06.41) workdays from Monday to Saturday
2202 Koprivnica (05.48) – Zagreb GK (07.06) workdays from Monday to Saturday
2203 Zagreb GK (07.27) - Koprivnica (08.59) daily
2204 Koprivnica (07.47) – Zagreb GK (09.22) workdays from Monday to Saturday
2205 Zagreb GK (11.25) – Koprivnica (12.53) workdays from Monday to Friday
2206 Koprivnica (11.16) – Zagreb GK (12.46) daily
2207 Zagreb GK (14.49) - Koprivnica (16.22) Saturdays, Sundays and holidays
2208 Koprivnica (13.51) – Zagreb GK (15.18) workdays from Monday to Friday
2209 Zagreb GK (15.58) – Koprivnica (17.22) Saturdays
2210 Koprivnica (17.23) – Zagreb GK (18.53) Saturdays, Sundays and holidays
2211 Zagreb GK (17.26) – Koprivnica (19.04) Saturdays, Sundays and holidays
2212 Koprivnica (20.31) – Zagreb GK (21.58) daily
2213 Zagreb GK (20.47) – Koprivnica (22.12) Saturdays, Sundays and holidays
2215 Zagreb GK (22.34) - Koprivnica (23.59) daily
2230 Križevci (10.09) – Zagreb GK (11.05) Saturdays
2231 Zagreb GK (08.49) – Križevci (09.49) Saturdays

Osijek – Zagreb GK – (Rijeka) → Osijek
train route
782 / IC 204 Osijek (16.20) - Koprivnica (19.49) - Zagreb GK (20.59) daily
 IC 205 / 703 (Rijeka (05.35)) - Zagreb GK (10.03) - Koprivnica (11.20) - Osijek (14.45) daily
702 Osijek (12.04) - Koprivnica (15.31) - Zagreb GK (17.05) - (Rijeka (20.43)) daily
783 Zagreb GK (06.52) - Koprivnica (08.14) - Osijek (11.36) daily

Zagreb GK - Karlovac – Duga Resa - Ogulin – Moravice – Rijeka → Zagreb GK
train route
IC 200 Zagreb GK (12.00) - Rijeka (15.41) daily
 IC 205 / 703 Rijeka (05.35) - Zagreb GK (10.03) - (Koprivnica (11.20) - Osijek (14.45)) daily
701 Rijeka (17.30) - Zagreb GK (21.15) daily
702 (Osijek (12.04)) - Zagreb GK (17.05) - Rijeka (20.43) daily
4000 Zagreb GK (08.12) – Rijeka (12.33) daily
4001 Rijeka (13.23) – Zagreb GK (18.25) (vagon za prijev. bicikala) daily
4050 Zagreb GK (06.36) - Ogulin (08.31) Saturdays, Sundays and holidays
4051 Ogulin (14.13) – Zagreb GK (06.15) workdays from Monday to Saturday
4058 Zagreb GK (15.45) – Moravice (18.23) Saturdays, Sundays and holidays
4059 Ogulin (10.27) – Zagreb GK (12.33) Saturdays, Sundays and holidays
4063 Moravice (19.50) – Zagreb GK (22.18) daily
4064 Zagreb GK (21.40) – Ogulin (23.42) daily
4100 Zagreb GK (11.40) - Duga Resa (12.45) workdays from Monday to Friday
4101 Duga Resa (04.11) - Zagreb GK (05.16) workdays from Monday to Friday
4102 Zagreb GK (16.31) - Duga Resa (17.41) workdays from Monday to Friday
4105 Duga Resa (15.07) - Zagreb GK (16.12) workdays from Monday to Friday
4106 Zagreb GK (22.38) - Karlovac (23.30) workdays from Monday to Friday
4107 Duga Resa (19.14) – Zagreb GK (20.18) workdays from Monday to Friday
4110 Karlovac (03.50) – Duga Resa (04.02) workdays from Monday to Friday

Zagreb GK – Ogulin - Knin - Split  → Zagreb GK
train route
820 Split (21.44)  – Ogulin (04.08) - Zagreb GK (05.47) Tuesday/Wednesday,  Thursday/Friday, Sunday/Monday from 27./28.IV. and from 31.X./01.XI., daily from 29./30.IV. to 29./30.X.2017.
821 Zagreb GK (23.05) - Ogulin (00.49) - Split (06.48) Monday/Tuesday, Wednesday/Thursday, Friday/Saturday from 26./27.IV. and from 30./31.X., daily from 28./29.IV.to 28./29.X.2017.

Zagreb GK – Varaždin - Kotoriba → Zagreb GK

992

Zagreb GK (14.24) – Varaždin (16.53) Saturdays
995 Varaždin (17.54) – Zagreb GK (20.21) Saturdays
3003 Varaždin (03.36) – Zagreb GK (06.10) Saturdays
3005 Varaždin (04.25) – Zagreb GK (07.29) Saturdays
3007 Varaždin (06.44) – Zagreb GK (09.35) workdays from Monday to Friday
3008 Zagreb GK (11.17) - Varaždin (13.55) workdays from Monday to Friday
3011 Varaždin (10.41) - Zagreb GK (13.21) workdays from Monday to Friday
3015 Varaždin (14.15) - Zagreb GK (17.32) workdays from Monday to Friday
3016 Zagreb GK (18.18) - Varaždin (21.01) workdays from Monday to Saturday
3019 Kotoriba (18.32) - Zagreb GK (22.03) workdays from Monday to Friday, Sundays and holidays
3020 Zagreb GK (21.24) – Čakovec (00.10) Saturdays
3022 Zagreb GK (22.26) – Varaždin (00.55) workdays from Monday to Friday, Sundays and holidays
3092 Konjščina (05.16) – Varaždin (06.21) workdays from Monday to Friday
3300 Varaždin (06.53) – Kotoriba (07.42) Sundays and holidays
3303 Kotoriba (05.43) – Varaždin (06.30) Sundays and holidays
3307 Kotoriba (08.03) – Varaždin (08.58) Sundays and holidays
3308 Varaždin (16.57) – Kotoriba (17.45) Sundays and holidays
3310 Varaždin (19.21) – Kotoriba (20.16) Sundays and holidays
3312 Varaždin (22.18) – Kotoriba (23.06) Saturdays
3321 Kotoriba (22.19) – Varaždin (23.02) Sundays and holidays

Varaždin – Koprivnica → Varaždin
train route
3601 Varaždin (04.30) – Koprivnica (05.15) workdays from Monday to Friday
3602 Koprivnica (05.45) – Varaždin (06.38) workdays from Monday to Friday
3603 Varaždin (06.52) – Koprivnica (07.36) workdays from Monday to Friday
3604 Koprivnica (08.42) - Varaždin (09.27) workdays from Monday to Friday
3609 Varaždin (14.26) – Koprivnica (15.10) Sundays and holidays
3610 Koprivnica (15.41) - Varaždin (16.34) Sundays and holidays

Novoselec – Zagreb GK – Zaprešić - Savski Marof
train route
2172 Novoselec (11.39) - Zagreb GK (13.00) - Zaprešić (13.23) workdays from Monday to Friday, except from 10.VII. to 25.VIII.2017.
2173 Savski Marof (09.43) - Zagreb GK (10.19) - Novoselec (11.24) workdays from Monday to Friday, except from 10.VII. to 25.VIII.2017.

Bicycle transport in Zagreb city-wide area
  • in all trains which drive on route Dugo Selo - Savski Marof (Harmica) - Dugo Selo on workdays, from Monday to Friday, from 9,00 to 13,00 hours and from 18,00 to 24,00 hours, Saturdays, Sundays and holidays, without time limitations.
  • Saturdays, Sundays and holidays in all trains which drive on route Dugo Selo - Savski Marof (Harmica) - Dugo Selo without time limitations.
Bicycle transport on international routes:
  • in all trains as luggage: bicycles are assembled and packaged so they can be stored in the passenger's section or in a specially designated area for luggage.
  • in trains which have a coach with a designated area for storing bicycles:
Zagreb - Frankfurt Hbf - Zagreb
Train Route
212 Zagreb (6.55) - Villach Hbf (11.16) – Frankfurt Hbf (19.40) daily
213 Frankfurt Hbf (8.22) – Villach Hbf (16.53) - Zagreb (6.54) daily

Vinkovci – Villach Hbf - Vinkovci

Train Route
210 (Vinkovci (09.00)) - Zagreb GK (12.37) - Villach Hbf (17.09) daily from 22.IV.-10.X.2017.
211 Villach Hbf (12.53) - Zagreb GK (17.42) - (Vinkovci (21.07)) daily from 21.IV.-09.X.2017.
EC 212 Zagreb GK (06.55) – Villach Hbf (11.16) - Frankfurt Hbf (19.40) daily
EC 213 Frankfurt Hbf (08.22) – Villach Hbf (16.53) - Zagreb GK (20.52)daily

Zagreb - Wien Hbf - Zagreb

Train Route
158 Zagreb GK (07.25) – Wien Hbf (14.02)
159 Wien Hbf (15.58) – Zagreb GK (22.42)

Rijeka - Ljubljana - Rijeka

Train Route
480 Rijeka (20.50) – Ljubljana (23.39), daily from 22.IV.-10.X.2017.
481 Ljubljana (06.35) – Rijeka (09.25), daily from 22.IV.-10.X.2017.
482 Rijeka (11.55) – Ljubljana (14.50) , daily from 22.IV.-10.X.2017.
483 Ljubljana (15.10) – Rijeka (18.00) , daily from 22.IV.-10.X.2017.

Bicycle transportation fee on all of the international routes is 5 Euro (in kunas), and the tickets can be bought, as is with train tickets, on the international ticket sale counter.

Bicycle transportation fee in domestic traffic is 15 kuna and can be bought in train or at cash registers on train stations.

HŽ Passenger transport is not responsible for personal possessions of passengers or their bicycles, therefor passengers must take theft or damage precautions by themselves.

Those interested in bicycle transportation on other routes or on other trains (fast or passenger), as well as larger groups of passengers-bicyclists can announce their journey at least 5 days in advance so an appropriate coach can be ensured.
Additional information and answers to any questions on transportation of bicycles can be found on numbers +385 (0)1 378 2552 and +385 (0)1 378 3048 or through e-mail

Student Index is worth more for regular students of Croatian higher education institutions

Travel by train and gain a 50% discount
Student's index  is worth more for students of Croatian higher education institutions

A 50% discount is granted for an unlimited number of one-way and two-way journeys with all trains, and can be used throughout the year

The discount is granted at cash registries and aboard trains by presenting you student ID card*, which should be shown during travel to appropriate staff upon request. The stated discount can be used just for domestic Croatian train traffic.

• Price of the ID card for the whole academic year is 50kn. K-33X ID card can be bought at  train station cash registries.
• For gaining the ID card right, students must show a certified student transcript for the current semester or a faculty confirmation of semester attendance. Student status can also be proved by showing an e-index or x-card but only with a document (printed registration data) which shows valid data from the stated cards.
• In the period from 30 - April 2015, the "Index is worth more" offer can be used on all trains, without an ID card, just by presenting a certified student transcript or a faculty confirmation of current semester attendance.

 

What are the benefits for senior citizens?

Persons older than 60 and retired persons can buy a K-33S ID card, which entitles them to a 30% discount on regular ticket prices for unlimited one-way or two-way travels in 1. and 2. class for all trains on any HŽ train route."Years are worth more" can be used by persons older than 60 who are Croatian citizens and reside in Croatia.A 50% discount is given for all travels on all trains, throughout the year.

For the 50% discount, one needs to buy a K-33S ID card on a station cash register, once a year, for a 50kn fee, which then ensures an unlimited number of domestic train travel at the discounted price.

Users of the existing K-33S can continue to use them until the date on the ID, with the 50% discount.

How can I transport my pet?

By presenting the appropriate veterinary booklet, transportation of smaller pets, service dogs and guide/help dogs (if it is not forbidden by veterinary, sanitary or other regulations) is allowed.

The following animals are allowed in trains:

a) small tamed animals (dogs up to 30 cm of height, cats and small tame animals) in their transport boxes (bird cages, baskets and other that can pass as hand luggage)
b) small dogs (up to 30 cm high) that can be kept in a lap
c) service dogs being led by employees of MUP, HV, hunters or members of Mountain rescue service and registered lifesaving dogs
d) guide/help dogs who are escorting blind people, handicapped people or their trainers. Based on a valid work card the said person being escorted by a dog has right of free access to public areas designated for passengers (platforms, waiting rooms, offices and similar).
e) other dogs (higher than 30 cm) if they have a veterinary booklet from which the ownership, mark (microchip) and frequency of vaccination is visible. Such dogs must be on a short leash and wearing a muzzle. Train tickets for such dogs are bought at the cash register of the station by showing the veterinary booklet. Dogs without a veterinary booklet will not be accepted to board. Dogs must not be seated on seats.

Dogs stated under items c) and d) do not have to wear a muzzle and their transport will not be billed. Dogs, which have on the last page of their veterinary booklet under the column Other a note “dangerous dog”, will not be allowed to board.

A passenger who brought the dog onto a train is responsible for its behavior and will compensate for any damage done by the dog to other passengers in the train. For all damages done by the dog, the responsibility lies with the owner (for cleaning after the dog as well). Any damage will be charged in accordance with the provisions of Tariff 103.

A passenger transporting a dog in a sleeping coach must reserve the section for his/her exclusive use, i.e pay for all the beds in the section. The dog must not be placed on the bed. A passenger can bring only one dog aboard the train or one transport box as hand luggage.

Dogs are not allowed in dining coaches.

Transportation of dogs is allowed in all types of trains (coaches and trainsets) under the following prices:
a) animals in transport boxes transported as hand luggage and small dogs outside transport boxes are transported free of charge
b) for larger dogs 50% of the second class regular ticket price is billed.

In buses driving instead of trains only small tame animals in transport boxes are allowed, as well as dogs under items c) and d).

What are my ticket payment options?

The train tickets can be payed in cash and in kunas, while some of the bigger stations have the possibility of paying by credit card.

Are there electric and Internet connections on the train?

Electric connections exist on all modernized trains with A/C 1st and 2nd class, sleeping coaches and coaches with beds. The new electric train on regional routes has electricity as well. WiFi is not available on trains. For all other information, please contact HŽ Passenger Transport Contact Center on + 385 (0)1 378 2583.

Need help?

Contact us with confidence!

+385 (0)1 3782 583